faq's

Absolutely! Fill our inquiry form and we'll get in touch for a consultation.

As many as you like! When you start, you can close at any time. It's up to you!

Trauma-informed therapy means we:

• stay vigilant to the possibility of trauma and it's impacts on the individual
• educate the client on trauma and give them tools to work through it's emotional and behavioural impacts
• offer therapy that keeps the individual safe while helping them to heal the trauma

No you don't! You'll only do trauma-therapy if you're ready for it. Unless and until you're ready for it, we'll continue traditional talk therapy using the following modalities:

Emotion-Focussed Therapy & Attachment Theory

Internal Family Systems Therapy

Cognitive and Behavioural Therapy

Acceptance and Commitment Therapy

Narrative Therapy

Existential Psychotherapy

Islamic Psychotherapy

At the same time, we'll maintain a trauma-informed stance in therapy, which means:

• stay vigilant to the possibility of trauma and it's impacts on the individual
• educate the client on trauma and give them tools to work through it
• offer therapy that keeps the individual safe while helping them to heal the trauma

Yes we do! All of our work is done based on Islamic principles, like respect, care and healthy boundaries, but we only offer Islamic counselling if you request it. 

When we do Islamic counselling, we ask you your goals, values and principles and support you with healing the parts of you that deter you from them; we'll also help you to connect and internalize the resources that help you reach your goals, values and principles.

If you'd like this, please request it from your therapist.

Payments are made via credit card, through Jane.

Here's what Jane says about storing credit card info:

"No credit card data is stored in Jane. When you enter credit card information into Jane, Jane creates and keeps a token that can be used to reference that information. But the actual sensitive information is sent to and stored within our payment partner Stripe, which holds the highest security certification in the industry."

If you cancel a session 72 hours in advance of the session, you will be refunded for the session. If you cancel a session within the 72 hour window, you will be charged 75% of the session fee and the rest will be refunded. There are exceptions to this outlined in the client consent form that you sign on booking.

Most insurance providers offer coverage for Registered Social Workers and Registered Psychotherapists, but please contact your company or insurance provider to verify this.

To receive insurance coverage, you'll need to make payment and then submit your receipt to your insurance company. Receipts will be provided promptly.

Being a small and specialized private practice, unfortunately we can't offer discounts at this time. We will strive to offer discounts to those in need in future.

At this time, all of our sessions are virtual as this set-up works best for most of our clients. We hold meetings, trainings and group sessions at our office.

This depends on where you are and what you're in need of. Please fill out our inquiry form and we'll get back to you.